At Beverly & June, we want you to be happy with your order. This policy explains how returns and refunds work, in clear and simple terms.
Return conditions
- Returns can be requested within 30 days of receiving your order.
- Items must be unworn (trying on is fine), unwashed, undamaged, and in original condition with all tags attached.
- Ordering multiple sizes with the intent to return most of them isn't intended use, but if a size doesn't fit, you're welcome to return it within the policy.
How to start a return
- Email your return request to support@beverlyandjune.com within 30 days of receiving your order, with your order number.
- We'll reply within a day with the return address and instructions.
- Ship the item back using a tracked service. We can't process returns that are lost in transit without tracking.
Return shipping costs
Unless an item arrived faulty, damaged, or incorrect, return shipping is at your own cost. If the item was faulty or not as described, we cover the return cost and refund you in full.
Refunds
Once we receive and check your returned item, we'll refund the purchase amount to your original payment method within 5–10 business days. We'll email you when it's done.
Faulty or defective items
If a product arrives with a manufacturing defect, is damaged, or isn't what you ordered, you're entitled to a full refund or a replacement — your choice — including any shipping costs. These rights are guaranteed under the Australian Consumer Law and apply to all items, including sale items.
Sale items
Items bought during our moving sale can be returned under the same 30-day policy, unless a specific item is clearly marked as final sale on its product page. Even for final-sale items, your rights under the Australian Consumer Law for faulty or misdescribed goods still apply.
Lost or wrong addresses
- If tracking shows your order was delivered to the address you provided, we're not responsible for packages lost after that point.
- Please check your shipping address at checkout. If you notice an error, let us know within 24 hours of ordering so we can try to correct it before dispatch.
Contact
Beverly & June — support@beverlyandjune.com